Manage License

View and manage your Nodinite license information directly from the Web Client Administration pages, and know in time when the license needs a new product key.

• ✅ See customer name, environment, license type, expiration date, validity, and licensed features at a glance
• ✅ Paste a new product key and see it checked as you type, without reinstalling anything
• ✅ Get a renewed key from the Nodinite Portal when you download an update shortly before expiry

The license panel and the form below it. A wrong Customer Name makes the key Invalid, so Save stays disabled; nothing is saved in this walkthrough. Customer Name and Product Key are blurred.

Understanding the license

The Manage License feature gives administrators access to the current license details, expiration warnings, and the ability to update product keys when needed.

The license is stored in the ProductKey and CustomerName System Parameters in the Configuration Database. Both are read-only there and their values are never shown; you change them only on this page.

Purple: the external Nodinite Portal. Blue: the Manage License page. Teal: the System Parameters that store the license. Green: a valid license. Red: an invalid or expired key blocks the Web Client only, while the Log API, Logging Service, and Monitoring Service keep receiving, logging, and monitoring.

Important

Nodinite 7.1.0 and later: License management is performed directly in the Web Client Administration portal under Administration → Settings → Manage License.

Nodinite 6.x and earlier: License management was performed in the Install and Update Tool (now deprecated).

Automatic License Renewal

Automatic renewal happens in the Nodinite Portal, not in Nodinite itself:

• When you download a new version from the Portal and less than 32 days remain before your license expires, the download comes with a new product key
• The new key still has to be applied: paste it on this page (see How to Update the Product Key), unless your own update procedure sets it
• Nothing on the Manage License page changes until the new key is saved

Tip

Keep your Nodinite installation up to date, so a renewed key arrives before the old one expires. Manual product key updates are mostly needed for trial extensions.

Expiry warnings

Nodinite warns every user before the key expires:

• 14 days or less before expiry: a status banner "License Type key expires in N days" (Warning). On the last day it counts down in minutes (Critical).
• Invalid or expired key: the critical banner "Product key not valid", and the Web Client's pages answer with the Upgrade required page: "Your product key is either expired or invalid". The page states that the Log API and Logging Service still receive and save data. For members of the built-in Administrator Role it has a Manage License button that opens this page.

License Information Displayed

The Manage License page displays the active license in its upper panel:

The upper panel shows the active license and its Features; the lower panel is where you enter a new Customer Name and Product Key. Customer Name and Product Key are blurred.

Note

In 7.12 the Web API enforces the BPM limit: when the number of BPMs, deleted ones included, reaches it, adding another one fails with "The BPM limit has been reached". The other feature numbers are not counted.

Prerequisites

• You must be a member of the built-in Administrator Role to view and manage licenses

How to Update the Product Key

Manual product key updates are rarely needed. Follow these steps to update a license manually:

Step 1: Obtain a New Product Key

1. Log in to the Nodinite Portal
2. Navigate to your product downloads or license management section
3. Generate or download the new product key
4. Copy the complete product key string to your clipboard

Note

The product key is a long encrypted string. Ensure you copy the entire key without truncation.

Step 2: Enter the New Product Key

1. In the Nodinite Web Client, navigate to Administration → Settings → Manage License
2. Verify the Customer Name matches your license (case sensitive)
3. Paste the new product key into the Product Key field
4. Wait for the check: the key is checked as you type, half a second after the last change. The box shows Verifying…, then Valid or Invalid with the reason.
5. Click the Save button to apply the new license. Save stays disabled until the key is valid, so an invalid key can't be saved.

The key is valid when it is a Nodinite key, matches the Customer Name exactly (case sensitive), and hasn't expired. The environment name is not part of the check.

Step 3: Verify License Update

1. Check the Expiration Date field updates to the new expiration date
2. Verify License Validity shows as Valid
3. Confirm any License Type or Features changes are reflected

Tip

Don't rely on someone remembering to check this page: monitor the product key with the Web Services Monitoring Agent and get an alert through your Alarm Plugins before the license expires.

Common Use Cases

Extending a POC Trial License

Trial licenses typically have shorter expiration periods. To extend a trial:

1. Contact your Nodinite account manager or support team
2. Request a trial extension with justification (additional evaluation time needed)
3. Receive the new product key via email or the Nodinite Portal
4. Follow the update steps above to apply the extended trial license

Emergency License Renewal

If your license expires before you downloaded an update in the 32-day window:

1. Access the Nodinite Portal immediately
2. Download the latest version, or generate a new key there
3. Apply the new product key using the steps above (the Upgrade required page has a Manage License button for administrators)
4. Schedule regular updates to prevent future expirations

Troubleshooting

License File Not Accepted

Symptom: the key shows Invalid and Save stays disabled

Common causes

• Customer Name mismatch - The customer name is case sensitive and must match exactly
• Truncated product key - Ensure the entire encrypted string is copied
• Expired key - The product key itself may have expired before being applied

Solution

1. Verify the Customer Name field matches your license certificate exactly (check case sensitivity)
2. Re-copy the product key from the source, ensuring no characters are missing
3. Generate a fresh product key from the Nodinite Portal if the key is expired

A License Expiry Banner Shows

Symptom: a "key expires in N days" banner, from 14 days before expiry

Solution

• If less than 32 days remain: Download the latest Nodinite version from the Nodinite Portal to receive a renewed key, then apply it on this page
• For trial licenses: Contact support to extend the trial period before expiration

Cannot Access Manage License Page

Symptom: Menu option not visible or access denied

Solution

• Verify you are a member of the Administrator Role
• Contact your Nodinite administrator to request proper permissions
• Check that you are logged into the Web Client with appropriate credentials

Next Steps

• How to Monitor Nodinite Product Key - Get alerted before the license expires
• Nodinite Portal - Download updates and manage licenses
• Settings Overview - Explore other configuration options

Related Topics

• Administration Overview
• Download and Update Agents
• System Parameters
• EnvironmentName - System Parameter shown as Environment
• Roles - Permission management
• Install and Update Overview - Version updates
• ProductKey - System Parameter that holds the product key
• CustomerName - System Parameter that holds the licensee name
• How to Monitor Nodinite Product Key - Get alerted before the license expires