- 3 minutes to read
Know when orders stop coming in
The worst way to learn that orders stopped arriving is a customer calling on Monday about Friday's orders. Nodinite counts the orders that are logged and tells you — in a Monitor View and by alert — when the number drops below what's normal, or when an expected confirmation never came back. That is proactive monitoring: you act before anyone complains.
- ✅ See at a glance whether orders are flowing normally
- ✅ Get an alert the moment the flow drops below your threshold
- ✅ Know it before your customers do
When you need this
Orders normally come in all day. Today it's quiet — is it just a slow day, or has something broken between the web shop and the ERP? You want to know without waiting for someone to complain.
What you need
- Access to a Monitor View that includes the order-flow check. Your administrator sets this up using the Non-Events monitoring in Nodinite, which watches a Log View and raises a state when the count of logged orders falls outside a threshold (for example, fewer than 50 orders in the last hour on a weekday), or when a confirmation isn't logged in time. The Monitor View is assigned to your Role.
- If you want alerts, ask your administrator to include you as a recipient; alerts are sent through Alarm Plugins (email, Teams, and more).
Do it
- In the sidebar, open Monitor Views and click the one that covers orders.
- Find the order-flow resource in the list. Its icon and colour tell you the state; the description next to it says what was measured.
Example of resources in a Monitor View with different states. - Check the pie chart at the top for the overall picture: how many resources are OK, warning, or error right now.
Example of the state summary at the top of a Monitor View. - To see whether this has happened before, open the history and pick a time span (Show last 7 days, 4 weeks, …).
Example of the history for a Monitor View.
What you'll see
- OK (green): the number of orders is within the expected range.
- Warning (yellow) or Error (red): too few — or too many — orders were logged in the evaluated interval, or an expected confirmation is missing. The description states the actual count against the threshold.
If you're a recipient, the same information arrives as an alert, so you don't need to keep the page open.
If it doesn't work
- You don't see a Monitor View for orders: ask your administrator to add one to your Role, or to set up the Non-Events check if it doesn't exist yet.
- The state is red but orders look fine to you: the threshold may be set for a busier period (a holiday, for example). Tell your administrator — thresholds and excluded dates are configured in the Non-Events settings.
- You want alerts but get none: alert recipients are configured per Monitor View by your administrator — see Alarm Plugins.
- Still stuck? See Support.