Troubleshooting the Nodinite LDAP Web API
Unlock seamless integration and robust user management with the Nodinite LDAP Web API. This troubleshooting guide empowers you to quickly resolve common issues, optimize your configuration, and ensure reliable operations.
✅ Rapidly diagnose and fix LDAP Web API errors
✅ Ensure secure, supported Application Pool identity configuration
✅ Resolve attribute conversion and data protection issues
✅ Access expert support and up-to-date resources
If you cannot resolve issues, contact our Support or email support@nodinite.com for expert assistance.
Nodinite designed, tested, and built the LDAP Web API with extensive trace outputs for transparency and troubleshooting. You can view these outputs using the SysInternals debugview tool.
The data protection operation was unsuccessful...
If you receive the following exception when invoking the APIs:
Screenshot: Example of a data protection error in the Nodinite LDAP Web API.
<?xml version="1.0" encoding="utf-8"?>
<ExceptionResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<Message>The data protection operation was unsuccessful. This may have been caused by not having the user profile loaded for the current thread's user context, which may be the case when the thread is impersonating.</Message>
</ExceptionResponse>
You likely configured the Application Pool identity to run as ApplicationPoolIdentity, which Nodinite does not support for the LDAP Web API.
Solution:
Run the Application Pool for the Nodinite LDAP Web API with a named account that has read/write rights. Review the Prerequisites.
msExchHideFromAddressLists Attribute Handling
Set the msExchHideFromAddressLists property by using either TRUE or FALSE (case sensitive). If you use any other value, you will encounter errors such as: Error in attribute conversion operation, data 0,v4f7c.
Example request:
<ns0:LDAP xmlns:ns0=http://integrationsoftware.se/BizTalk/Adapters/LDAP/Request/1.0>
<Batches returnResponseMessageOnExceptions="false" guid="e1725dcb-c22d-407f-acef-ab0256368f26">
<Batch transactionScopeOption="Suppress" transactionTimeOut="30" continueOnError="true" guid="66d47c6b-9ccb-4541-bd35-5c9245f60962">
<User>
<With CN="XXXXXXXXX" searchScope="Base" expectedMatchCount="1"/>
<Operations>
<Update>
<Properties>
<Property name="msExchHideFromAddressLists" value="TRUE"/>
</Properties>
</Update>
</Operations>
</User>
</Batch>
</Batches>
</ns0:LDAP>
Internal Server Error 500
If you see this error:
HTTP Error 500.0 - Internal Server ErrorThe page cannot be displayed because an internal server error has occurred.
A policy may prevent the app from loading the user profile.
Solution:
Add the following app-setting for the Azure app service:
WEBSITE_LOAD_USER_PROFILE = 1
Uninstalling the Nodinite LDAP Web API
- Review the Uninstall user guide for step-by-step instructions.
How do I get the latest version?
If you are a registered user with a contract, download the latest package from the Nodinite portal.
How do I know when there's a new version available?
Subscribe to updates by using our Support portal to stay informed about the latest releases and improvements.
Next Step
- Review Prerequisites to ensure your environment is ready
- See Uninstall for removal instructions
- Visit the LDAP Web API overview for more features and configuration options