MuleSoft - AnyPoint Platform - Monitoring, FAQ, Troubleshooting, Common Questions MuleSoft - AnyPoint Platform - Monitoring, FAQ, troubleshooting, common questions Can I integrate with existing ticketing systems (ServiceNow, Jira)?

Can I integrate with existing ticketing systems (ServiceNow, Jira)?

Yes—via alerting and Web API. Nodinite sends alerts when apps stop/connectors disconnect—configure alert destinations: Email, PagerDuty, Slack, Teams, Custom webhook (HTTP POST with JSON payload). For ServiceNow/Jira: configure webhook pointing to ServiceNow REST API or Jira API, alert creates incident/ticket automatically. Bidirectional integration: query Nodinite Web API from ServiceNow/Jira to display Mule app status in CMDB, link incidents to monitored resources, auto-close tickets when app recovers.

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Related Topics

• MuleSoft Monitoring Agent Overview
• All FAQs
• Configuration Guide
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• FAQ - Application Failure Detection Speed