Updating the Non-Events Monitoring Agent
This guide teaches how to update the Non-Events Monitoring Agent. The Non-Events Server agent can be easily updated using the latest software package (MSI).
Release notes
For information about the releases, please visit the Release Notes for the Non-Events Monitoring Agent.
Running Version
The installed version is available in the 'Version' text box.
You can also get this information from the file details property on the local installation:
Compatibility and versioning issues
- 4.0 -> 4.2
- Non-Event Agent must match the major Version of Nodinite.
- 4.3.0.x -> 4.x.0.y
- Additional features have been added, make sure to review settings and affected Monitor Views after an update
- The LogText written by the Agent was modified to never change, unless the state does.
- The URI from 'Copy API URI' must be recopied to non-events configurations.
- 4.X -> 5.X review Updating from V4 to V5
PreReq: You must have successfully installed the Non-Events Monitoring Agent prior to an update. The Service Account credentials to use must have Logon as Service Right. See prerequisites for Non Events Monitoring Agent for more information.
Note
You must be a local administrator to have the right to install (and thereby update) Windows Services
Update guide
Follow the steps next to update the Non-Events Monitoring Agent.
Step 1: Start the installer
Double-click on the MSI file to start the update process of the Nodinite Non-Events Monitoring Agent.
Step 2: Welcome Screen
On successful execution of the MSI file, a Welcome screen is presented.
Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.
Step 3: Custom Setup
Select features and the location to update.
Tip
Default settings are recommended.
Warning
If you change the location, your old configuration will be lost.
Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.
Step 4: Service Account Information
Enter the credentials for the Account to run Nodinite Non-Events Monitoring Agent.
Domain: The name of the Domain the Server belongs to. If a local Account is being used, use the name of the server or a . (dot) as Domain
User: The name of the Account
Password: The password for the Account
Important
The Account must have 'Log on as Service Right'
Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.
Insufficient Privileges
Error message when the Account information does not meet Prerequisites.
If you get this message, the most common reason is that the Account is not allowed to run as a service or is not a local Administrator on the server. Follow the guide How to set Logon as a Service right and click retry. If the problem remains, click cancel and restart. Make sure to enter valid credentials!
Tip
Check the local event log if there are errors (both System and Application)
Step 5: Completed setup
The last step of the update process gives either a success or a premature exit.
Successful update example.
Click the 'Finish' button to Exit and quit the installer (update process).
When the setup has finished your default text editor will open a text file named the 'README.txt'. The README.txt file holds the information that you need to set up and manage the agent as a Monitoring Agents for Nodinite.
Instructions on how to add the Non-Events Monitoring agent as a Monitoring Agents is detailed in a shared article, click on the link below to learn more:
Troubleshooting
A failed update will render a premature exit.
Failed update example.
Support
Contact our Support for additional guidance if you fail to resolve the update problem.
Note
Additional information to aid the troubleshooting may exist in the Windows Event Logs.
Next Step
Configuration of the agent
Related
Prerequisites for Non Events Monitoring Agent
Add or manage a Monitoring Agent Configuration
Monitoring Agents
Install Nodinite Non-Events Monitoring Agent
Uninstall