Can I integrate with existing ticketing systems (ServiceNow, Jira)?
Yes—via alerting and Web API. Nodinite sends alerts when services stop/endpoints disconnect—configure alert destinations: Email, PagerDuty, Slack, Teams, Custom webhook (HTTP POST with JSON payload). For ServiceNow/Jira: configure webhook URL pointing to ServiceNow Incident API or Jira Issue API, alert creates ticket automatically with details (service name, environment, error message, timestamp). Bidirectional integration: Query Nodinite Web API from ServiceNow/Jira to display WSO2 service status in CMDB, link incidents to monitored resources, auto-close tickets when service recovers (query status every 60 seconds, if status changes from "stopped" to "running" → close incident via ServiceNow API). Example webhook payload: {"service": "PaymentProcessor", "status": "stopped", "environment": "Production", "timestamp": "2025-01-15T02:15:30Z", "error": "SOAP endpoint connection pool exhausted"}.
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