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Release Notes

Updating the Log File Parser Monitoring Agent

This guide teaches how to update the Log File Parser Monitoring Agent.

Release notes

For information about the releases, please visit the release notes for the Log File Parser Monitoring Agent.

Running Version

The installed version is displayed in the 'Version' text box.
Readme.txt

You can also get this information from the file details property on the local installation:
File version

PreReq: You must have successfully installed the Log File Parser Monitoring Agent prior to an update. The Service account credentials to use must have Logon as Service Right. See prerequisites for Log File Parser Monitoring Agent for more information.

Note

You must be a local administrator to have the right to install (and thereby update) Windows Services.

Compatibility and versioning issues

Update guide

Follow the steps next to update the Log File Parser Monitoring Agent.

Step 1: Start the installer

Double-click on the MSI file to start the update process of the Nodinite Log File Parser Monitoring Agent.
msi

Step 2: Welcome Screen

On successful execution of the MSI file, a Welcome screen is presented.
Welcome

Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.

Step 3: Custom Setup

Select features and the location to update.
Custom Setup

Default settings are recommended

Note

If you change the location, your old configuration will be lost

Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.

Step 4: Service Account Information

Enter the credentials for the Account to run Nodinite Log File Parser Monitoring Agent.

  • Domain: The name of the Domain the Server belongs to. If a local account is being used, use the name of the server or a . (dot) as Domain
  • User: The name of the account
  • Password: The password for the account

Note

The account must have 'Log on as Service Right'

Domain service account

Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.

Insufficient Privileges

Error message when account information does not meet Prerequisites. Insufficient Privileges

If you get this message, the most common reason is that the account is not allowed to run as a service or is not a local Administrator on the server. Follow the guide How to set Logon as a Service right and click retry. If the problem remains, click cancel and restart. Make sure to enter valid credentials!

Tip

Check the local event log if there are errors (both System and Application)

Step 5: Completed setup

The last step of the update process gives either a success or a premature exit. Completed
Successful update example

Click the 'Finish' button to Exit and quit the installer (update process).

When the setup has finished your default text editor will open a text file named the 'README.txt'. The README.txt file holds the information that you need to set up and manage the agent as a Monitoring Agents for Nodinite.
README.txt

Instructions on how to add the Log File Parser Monitoring Agent as a Monitoring Agents is detailed in a shared article, click on the link below to learn more:

Troubleshooting

A failed update will render a premature exit.
Premature exit
Failed update example

Support

Contact our Support for additional guidance if you fail to resolve the update problem.

Note

Additional information to aid the troubleshooting may exist in the Windows Event Logs.

Next Step

Configuration of the agent

Prerequisites for Log File Parser Monitoring Agent
Add or manage a Monitoring Agent Configuration
Monitoring Agents
Install Log File Parser Monitoring Agent
Uninstall