- 4 minutes to read

Updating the Mule ESB Monitoring Agent

This guide teaches how to update the Mule ESB Monitoring Agent.

New versions of the Mule ESB Monitoring Agent can be installed simply running the newer version of the installer.

Release notes

For information about the releases, please visit the Release Notes for the Mule Monitoring Agent.

Running Version

The installed version is displayed in the 'Version' text box.
Readme.txt

You can also get this information from the file details property on the local installation:
File version

PreReq: You must have successfully installed the Nodinite Mule ESB Monitoring Agent prior to an update.
The Service account credentials to use must have Logon as Service Right.
See Prerequisites for more information. You must be a local administrator to have the right to install (and thereby update) Windows Services.

Compatibility and versioning issues

  • 4.0 -> 4.1
    • Update from older XML configuration based versions requires a re-configuration
  • 4.1.0.x -> 4.1.0.y
    • Additional features have been added, make sure to review settings and affected Monitor Views after an update
    • The Log Text of a Resource was re-written to never change unless the state does (thus yielding less historical entries)
  • 4.X -> 5.X review Updating from V4 to V5

Update guide

Follow the steps next to update the Mule ESB Monitoring Agent.

Step 1: Start the installer

Double-click on the MSI file to start the update process of the Nodinite Mule ESB Monitoring Agent.
msi

Step 2: Welcome Screen

On successful execution of the MSI file, a Welcome screen is presented.
Welcome

Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.

Step 3: Accept EULA

You must accept the EULA before continuing. If you do not accept these terms than you should not and cannot install this logging agent.

EULA

Click the 'Next' button to continue the installation process or click the 'Cancel' button to quit the installer.

Step 4: Custom Setup

Select Components and Location of installation. Default settings are recommended.
Custom Setup

Note

If you change the location your old configuration will be lost

Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.

Step 5: Service Account Information

Enter the credentials for the Account to run Nodinite Mule ESB Monitoring Agent.

Domain: The name of the Domain the Server belongs to. If a local account is being used, use the name of the server or a . (dot) as Domain
User: The name of the account
Password: The password for the account.
Domain service account

Note

The account must have 'Log on as Service Right'

Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.

Insufficient Privileges

Error message when account information does not meet Prerequisites.
Insufficient Privileges

If you get this message, the most common reason is that the account is not allowed to run as a service or is not a local Administrator on the server. Follow the guide How to set Logon as a Service right and click retry. If the problem remains, click cancel and restart. Make sure to enter valid credentials!

Tip

Check the local event log if there are errors (both System and Application).

Step 6: Ready to install

Now all preparations are performed, Click the 'Next' button to continue the installation process or click the 'Cancel' button to quit the installer.

Ready to Install
Here's an example of the Ready to install dialog

Files in use

If the Monitoring Agents was already installed and you are performing an Update, the following dialogue is presented. Make sure the 'Close the applications and attempt to restart them' option is selected, and then click the 'Ok' button.

Depending on current load and threads in use, the operation may take anywhere from 0-30 seconds to complete

File in Use
Example when Monitoring Agent was already installed.

Step 7: Completed setup

The last step of the update process gives either a success or a premature exit.
Successful update example
Completed

Failed update example: A failed update will render a premature exit.
Premature exit

Click the 'Finish' button to Exit and quit the installer (update process).

When the setup has finished the default text editor will open a text file named the 'README.txt'. The README.txt file holds additional information that you need to manage the agent as a Monitoring Agents.
README.txt


Troubleshooting

Support

Contact our Support for additional guidance if you fail to resolve the update problem.

Note

Additional information to aid the troubleshooting may exist in the Windows Event Logs..


Next Step

Configuration of the Mule ESB Monitoring Agent
Add or manage a Monitoring Agent Configuration

Prerequisites
Monitoring Agents
Install
Uninstall
Mule ESB Monitoring Agent