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Can business users view service status without technical knowledge?

Yes. Monitor Views give business users a read-only view of the WSO2 Resources that matter to them. Keep in mind what each Resource measures: the JMX Monitoring Agent reports the health of the WSO2 server's JVM (CPU and heap memory), not the state of individual WSO2 services.

Build a Business-Friendly View

  1. Create a Monitor View, for example Payment Integrations - Production.
  2. Add the Resources that matter for that audience: the JMX Resources for the WSO2 servers that run the payment flows, plus service-level checks if you have them (see below).
  3. Grant read-only access through Roles, and let the users sign in to the Web Client.

Users then see each Resource as OK, Warning, or Error, without needing to know about JMX, heap, or thresholds. Give the view a description that explains what a Warning or an Error means for the business.

Show Service-Level Status

To show whether a specific WSO2 proxy service or API answers, add Resources from the Web Services Monitoring Agent, which calls the endpoint over HTTP(S). For message volumes and missing messages, use Non-Events on events from WSO2 Enterprise Integrator - Logging.

Next Steps