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Can business users view service status without technical knowledge?

Yes—Monitor Views provide business-friendly dashboards. This FAQ explains how business users can follow WSO2 service status in the Nodinite Web Client without learning the technical details behind each integration.

Business-Friendly Dashboards

Create a Monitor View named Payment Processing Services and filter it to show only payment services for the right WSO2 environment, category, or server. Then grant business users read-only access by using Roles. They sign in to the Web Client and see a dashboard with clear service status:

  • Green means the service is running and healthy.
  • Yellow means the service is degraded, for example when message volume is below the expected threshold.
  • Red means the service is stopped or an endpoint is disconnected.

The dashboard hides low-level details such as JMX ports, heap usage, and thread pools unless someone needs to drill down.

Custom Labels

Use custom labels to rename technical resources to terms the business understands. For example, PaymentGatewayV2-PROD-01 can become Credit Card Payment Processing. Add a description that explains the business purpose, expected 5,000 transactions per hour, and why the payment services are critical for online checkout.

Executive Reporting

Executive reporting can build on the same Monitor Views. Export the dashboard to Excel or use the Web API with Power BI to show uptime, MTTR, and revenue-at-risk metrics for WSO2 payment services.

Next Steps

  • Monitor Views — Create a dashboard that shows business-friendly service status for WSO2 teams.
  • Overview — Review what the WSO2 Monitoring Agent can monitor and control.
  • Troubleshooting Overview — Browse all WSO2 monitoring FAQ entries.
  • POC — Start a proof of concept and show service status to stakeholders.