Can I integrate with existing ticketing systems (ServiceNow, Jira)?
Yes, through Alarm Plugins and the Web API. WSO2 monitoring in Nodinite uses the JMX Monitoring Agent, whose Resources work with every Nodinite alerting and integration feature, like any other Resource.
Alerts to Ticketing Systems
When a WSO2 JVM Resource changes state, for example from OK to Error because free heap memory dropped below your threshold, the Monitor View that includes it triggers its Alarm Plugins. Use an Alarm Plugin that delivers to your ticketing system, or one that calls a webhook, to create an incident in ServiceNow, Jira, or a similar tool.
The alert identifies the Resource, its Application and Category, and its new state. Name the Application Hosts so tickets are easy to route, for example WSO2-EI-PROD-01.
Status Through the Web API
A ticketing system or CMDB can read the current state of Resources through the Web API, for example to show the health of WSO2 servers next to an incident or to check that a Resource is OK again before closing a ticket.