- 3 minutes to read

Updating the Monitoring Agent for Windows Server

This guide teaches how to update the Windows Server Monitoring Agent.

Release notes

For information about the releases, please visit the Release Notes for the Windows Server Monitoring Agent.

Running Version

The installed version is displayed in the 'Version' text box.
Readme.txt

You can also get this information from the file details property on the local installation:
File version

Compatibility and versioning issues

PreReq: You must have successfully installed the Nodinite Windows Server Monitoring Agent prior to an update. The Service account credentials to use must have Logon as Service Right. See Prerequisites for Windows Server Monitoring Agent for more information. You must be a local administrator to have the right to install (and thereby update) Windows Services.


Update guide

Follow the steps next to update the Windows Server Monitoring agent.

Step 1: Start the installer

Double-click on the MSI file to start the update of the Nodinite Windows Server Monitoring Agent.
msi

Step 2: Welcome Screen

On successful execution of the MSI file, a Welcome screen is presented.
Welcome

Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.

Step 3: Change, Repair, Remove

A previous installation of the agent will render a model with the option to Change, Repair or Remove the Agent.
Custom Setup

Step 4:Custom Setup

Select Components and Location of installation. Default settings are recommended.
Custom Setup

Note

If you change the location your old configuration will be lost

Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.

Service Account Information

Enter the credentials for the Account to run Nodinite Windows Server Monitoring Agent. Depending on the connection string settings this account will be used to log on and query the databases being monitored.

Domain: The name of the Domain the Server belongs to. If a local account is being used, use the name of the server or a . (dot) as Domain
User: The name of the account.
Password: The password for the account.
Domain service account

Note

The account must have 'Log on as Service Right'

Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.

Insufficient

Error message when account information does not meet [Prerequisites][Prerequisites for Windows ServerMonitoring Agent].
Insufficient Privileges

If you get this message, the most common reason is that the account is not allowed to run as a service or is not a local Administrator on the server. Follow the guide How to set Logon as a Service right and click retry. If the problem remains, click cancel and restart. Make sure to enter valid credentials!

Tip

Check the local event log if there are errors (both System and Application)

Step 5: Completed setup

The last step of the update process gives either a success or a premature exit.
Successful update example
Completed

Failed update example: A failed update will render a premature exit.
Premature exit

Click the 'Finish' button to Exit and quit the installer (update process).

When the setup has finished the default text editor will open a text file named the 'README.txt'. The README.txt file holds additional information that you need to manage the agent as a Monitoring Agents.
README.txt

Support

Contact our Support for additional guidance if you fail to resolve the update problem.

Note

Additional information to aid the troubleshooting may exist in the Windows Event Logs..


Next Step

Configuration of the Windows Server Monitoring Agent

Prerequisites for Windows Server Monitoring Agent
Add or manage a Monitoring Agent Configuration
Monitoring Agents
Install Windows Server Monitoring Agent
Uninstall