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Unassigned Entities and Contact Actions

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This page documents unassigned entity governance, quick contact action UI, emergency contacts, and partner/vendor system tracking for Mapify Ownership and Team Management.

Back to Ownership and Team Management

Behavior When Owner is Unassigned

Entities without ownership information are flagged for governance review.

Visual Indicators

Indicator Visual Style Purpose
Warning icon Yellow triangle on node corner Draw attention to missing ownership
Red border 2px red border around node High visibility for governance workflows
"Unassigned" label Text in node footer Clear text for screen readers and colorblind users
Actionable tooltip "No owner assigned. Click to assign." Guides users to resolution

HTML Example 

<div class="mapify-node unassigned"
     data-entity-id="SRV-99999"
     aria-label="Legacy FTP Service - No owner assigned - Warning"
     role="button" tabindex="0">

  <div class="status-badge warning"
       aria-label="Warning: No owner assigned" role="img">
    <i class="fas fa-exclamation-triangle" aria-hidden="true"></i>
  </div>

  <span class="node-name">Legacy FTP Service</span>

  <div class="node-footer">
    <span class="owner-status unassigned">
      <i class="fas fa-user-slash" aria-hidden="true"></i> Unassigned
    </span>
    <button class="btn-assign" aria-label="Assign owner to Legacy FTP Service">
      Assign Owner
    </button>
  </div>
</div>

CSS 

.mapify-node.unassigned { border: 2px solid #dc3545; background: #fff5f5; }

.status-badge.warning {
  position: absolute; top: -8px; right: -8px;
  width: 24px; height: 24px;
  background: #ffc107; border: 2px solid #ffffff; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  color: #000000; font-size: 14px;
}

.owner-status.unassigned { color: #dc3545; font-weight: bold; }

.btn-assign {
  padding: 4px 8px; font-size: 12px;
  background: #0056b3; color: #ffffff;
  border: none; border-radius: 3px; cursor: pointer;
}
.btn-assign:focus { outline: 2px solid #0056b3; outline-offset: 2px; }

Governance Workflow

  1. Detection – Unassigned entities flagged automatically in real time
  2. Notification – Weekly email to administrators listing all unassigned entities
  3. Assignment – Click "Assign Owner" to open assignment dialog
  4. Compliance reporting – Track ownership coverage % (target: 100% production, 95%+ non-production)

Quick Contact Actions

Ownership display enables one-click communication with entity owners.

Supported Actions

Action Icon Behavior Requires
Send Email Opens default email client with owner's address pre-filled OwnerEmail custom metadata field
Start Teams Chat Opens Microsoft Teams chat with owner (msteams:// deep link) Azure AD integration + OwnerEmail
Call Owner Initiates phone call on mobile or displays number on desktop Phone custom metadata field
View Profile Opens owner's Azure AD/LDAP directory profile page Directory integration

HTML Example — Contact Actions Menu 

<div class="mapify-tooltip owner-tooltip" role="tooltip" id="tooltip-INT-12345">
  <div class="tooltip-header">
    <img src="/api/users/avatar/john.smith" alt="John Smith" class="avatar-small">
    <div class="owner-info">
      <strong>John Smith</strong>
      <span class="team-name">Integration Services</span>
    </div>
  </div>

  <div class="contact-actions">
    <a href="mailto:john.smith@company.com" class="action-button"
       aria-label="Send email to John Smith">
      <i class="fas fa-envelope" aria-hidden="true"></i>
      <span>Email</span>
    </a>
    <a href="msteams://teams.microsoft.com/l/chat/0/0?users=john.smith@company.com"
       class="action-button"
       aria-label="Start Teams chat with John Smith">
      <i class="fas fa-comment" aria-hidden="true"></i>
      <span>Teams Chat</span>
    </a>
    <a href="tel:+15550199" class="action-button"
       aria-label="Call John Smith at +1-555-0199">
      <i class="fas fa-phone" aria-hidden="true"></i>
      <span>Call</span>
    </a>
    <a href="/directory/users/john.smith" class="action-button"
       aria-label="View John Smith's profile">
      <i class="fas fa-id-card" aria-hidden="true"></i>
      <span>Profile</span>
    </a>
  </div>

  <!-- Emergency backup contact (critical resources) -->
  <div class="emergency-contact" role="alert">
    <i class="fas fa-shield-alt" aria-hidden="true"></i>
    <strong>Backup Contact:</strong> Jane Doe (jane.doe@company.com)
  </div>
</div>

Accessibility Requirements

  • Keyboard navigation: Tab to cycle through action buttons; Enter/Space to activate
  • ARIA labels: Include owner name and action (e.g., "Send email to John Smith")
  • Focus indicators: Visible 2px outline on all focused buttons
  • Touch targets: Minimum 44×44px on mobile

Emergency Contact Display

For critical resources (production databases, payment gateways, security services):

  • Show badge with "Backup Contact" label always visible in tooltip
  • Link to on-call rotation or incident response runbook
  • Require backup owner for all entities tagged "critical"
  • Audit critical systems monthly for missing backup contacts

Partner and Vendor Tracking

External systems owned by partners or vendors require special identification.

Visual Indicators

Indicator Visual Style Accessibility
Partner badge Orange badge on node corner aria-label="External partner system"
Orange left border 4px orange border (#e65100) Combined with "External Partner" text label in tooltip
External icon Small icon next to entity name aria-hidden="true"; ownership label in node aria-label

HTML & CSS Example 

<div class="mapify-node partner-system"
     style="border-left: 4px solid #e65100;"
     aria-label="SAP ERP System owned by SAP Support Team - External partner system"
     role="button" tabindex="0">

  <div class="partner-badge" aria-label="External partner system" role="img">
    <i class="fas fa-handshake" aria-hidden="true"></i>
  </div>

  <span class="node-name">
    SAP ERP System
    <i class="fas fa-external-link-alt" aria-hidden="true"></i>
  </span>
  <span class="owner-label">
    <i class="fas fa-building" aria-hidden="true"></i> SAP Support Team
  </span>
</div>

.mapify-node.partner-system { border-left: 4px solid #e65100; background: #fff8f0; }
.partner-badge {
  position: absolute; top: 4px; right: 4px;
  width: 24px; height: 24px;
  background: #e65100; border: 2px solid #ffffff; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  color: #ffffff; font-size: 12px;
}

Partner Contact Management

Track the following custom metadata fields for external systems:

Field Type Purpose
PartnerVendor Boolean Marks entity as externally owned
PartnerName Text Vendor company name
PartnerSupportEmail Email Vendor support contact
PartnerSLA URL Link to SLA document or contract