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FAQ - Operational Integration of Custom Metadata
Q: Where does Custom Metadata appear in operations?
A: Everywhere you need it:
- In Logs - Event details show Owner, Department, SLA
- In Alerts - Email includes Emergency Contact, Runbook link, SLA
- In Landscape - Hover tooltips display metadata
- In BPM - Process steps show Owner, Health, SLA
- In Filtering - Query by any metadata field
Q: How does metadata appear in log events?
A: When an event is logged, metadata from Integration/Service/System automatically displays:
Log Event:
- Message: "Order-to-Cash payment failed"
- Timestamp: 2025-02-03 15:42:30 EST
Attached Metadata (from Integration):
- Owner: Henrik (henrik@company.com, +1-555-0123)
- Department: Finance
- SLA: Gold
- Compliance: GDPR, PCI DSS
- Business Process: Month-End Invoice Processing
Result: Operations team sees full context without hunting.
Q: How does metadata appear in alerts?
A: Alerts are automatically enriched with metadata:
SUBJECT: [GOLD SLA] Finance Integration Failed: Order-to-Cash
Integration: Order-to-Cash
Owner: Henrik (call: +1-555-0123)
Emergency Contact: Michael
Department: Finance
SLA: Gold (4-hour response required)
Runbook: [Link to PDF]
Architecture: [Link to diagram]
ACTION: Call Henrik immediately. If no response in 15 min, escalate to Michael.
Q: Can I use metadata to filter log views?
A: Yes. Create Log Views filtered by metadata:
Log View: "Finance Gold SLA Failures"
- Filter by Department = Finance
- Filter by SLA = Gold
- Show only Error events
Result: Finance operations see only their critical failures.
Q: Does metadata appear in BPM diagrams?
A: Yes. BPM process steps show metadata from linked Services:
Order-to-Cash BPM:
├── Step 1: Receive Order [Service: SAP-Order-Capture]
│ └── Metadata: Owner=Henrik, Health=Green, Uptime=99.9%
├── Step 2: Process Payment [Service: Payment-Gateway]
│ └── Metadata: Owner=Sarah, Health=Yellow (slow), Uptime=98.5%
└── Step 3: Ship Order [Service: Warehouse-System]
└── Metadata: Owner=Ahmed, Health=Green, Uptime=99.8%
Business users see operational context without IT translation.